1. Who are „we“?

When we refer to „we”(or „our” or „us”), that means eVAT OÜ. Our headquarters are in Tallin, Estonia,, but we operate all over the world. Our principal address is at Narva mnt 5 10117, Tallinn, Estonia.

Our principal address is at Narva mnt 5 10117, Tallinn, Estonia.

2. Data protection regulation

Whenever we collect or process personal data, we do so in compliance with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

In addition to the terms defined in our Website terms of use, specific terms used in this Privacy Policy, such as personal data, collection, processing, legal basis, have the meaning as defined in the General Data Protection Regulation.

Important thing to note is that information about legal entities does not fall within the scope of personal data as defined in the General Data Protection Regulation.

3. What we do

We provide a user-friendly, easy access online solution that helps you break down all cross-border transactions, calculate and settle your VAT (“Services”).

4. How we collect data

When you visit our website or use our Services, we collect personal data. The ways we collect data can be broadly categorized into the following.

4.1 Information you provide us directly

When you visit our Website or subscribe or use our Services, we ask you to provide us with personal data. Personal data that we collect when registering for our Service may include but are not limited to personal name, ID number, passport address, contact information. When you use our Service, the personal data we collect from you may include, but not be limited to, personal name, shareholders information (personal name, date of birth, address, contact information), bank details, tax details, contact information. You are not obligated to disclose your personal information to us, but this might mean that you won’t be able to use some parts of our Service.

4.2 Information we collect automatically

We collect some information about you automatically when you visit our Website or use some of our Services, like your IP address and device type. This information we use to provide you with better Service and experience.

4.3 Information we collect from third parties

We collect your financial information from third-party service providers, like Amazon, Shopify, eBay, and other eCommerce platforms. Personal data we collect from those third-party service providers include sales reports, orders, orders transactions, and other data that we use to provide the Service to you. We will use data collected from third-party services only for the purpose of providing Service to you.

5. How we use your data

We use your personal data for purposes that include but are not limited to the following:

Account registration. We use your personal data to register your account for the Services we provide.

Service. We use your personal information to provide you with Services. You can access your personal information and rectify it if inaccurate through the administrator account.

Communication with you. This may include: providing you with information you have requested from us, or information we are required to send to youoperational communication, like changes to our Website or Services, security or privacy updates, updates to our terms of use and similar.

To Improve Service and Develop New Service. We will use your information to develop new features or services and to improve the quality of our Service.

To Provide Our Service and Operate Our Business. We may use your information to operate our business, including providing Service you requested, provide you with support related to our Service, and to help us to protect our Service.

Customer Service and Technical Support. We may use your personal information for the resolution of technical issues or other issues relating to our Website or Service you experience or contact us about.

To comply with applicable laws and regulations. We may use your personal information to comply with applicable laws and regulations.

6. Legal basis

The legal basis for processing your personal information is the following:

Performance of Contract. In order to provide you with the Services we collect the personal information needed for the operation of the Services.

Compliance with Legal Obligation. In order for us to comply with applicable laws and regulations, we collect your personal data.

Legitimate interest. In order to communicate with you and to respond to your request and complaints, we need to process your personal information, and therefore we have a legitimate interest to do so.

Consent. Where we have your consent to use your personal data, we will use it, but only for the purposes, the consent has been given to. At any time, you may withdraw the consent. Withdrawal of the consent won’t affect the lawfulness of processing before the withdrawal.

7. How can we share your data?

From time to time, we may need to share your personal information with others.

Third-Party Service Providers. We may share your personal information with third-party service providers who perform various functions to enable us to provide you with Services and help us to operate our business, such as eCommerce platforms, customer care, fraud detection and prevention, external accountants. Regulators, law enforcement bodies, government agencies, courts, and other third parties where we think it’s necessary to comply with applicable laws and regulations or to exercise, establish or defend our legal rights.

Other people where we have your consent.

8. International data transfer

Our data hosting servers are located in Frankfurt, Germany. From time to time, to provide you with Services, we may share your data. This means that your data may be transferred outside the European Economic Area. Where your personal data is transferred outside the EEA, it will be only transferred to countries that have been identified as providing adequate protection for EEA or to the third party where we have approved transfer mechanisms in place to protect your data – i.e., by entering into European Commission’s Standard Contractual Clauses.

A list of countries that have been identified as providing adequate protection for EEA can be found here.

9. Third party services and cookies

A cookie is a small piece of text used to store information on web browsers. It remembers information about your visit to our Website, like your preferred settings, and helps us optimize and improve the Website's user experience. Cookies make it possible to provide a more accessible and more rewarding Service to you by enabling crucial functionalities. The cookies we use (and other types of technologies we operate with a similar purpose as cookies, referred hereto as cookies) may vary over time as we continuously update and improve our Services. We will use necessary cookies immediately upon your access to our website, but to use analytics and marketing cookies, we need your consent.

Information about the use of the Services and marketing effectiveness is processed through a third party open source web analytics tool Plausible Analytics. Any data collected will be used in accordance with our Privacy Policy and Plausible Analytics privacy policy, https://plausible.io/privacy. Plausible Analytics does not collect any cookies or any PII data for the purpose of the website traffic analysis. In case you as an user would like to opt out of any third-party vendor use of cookies, you can do so by visiting the Network Advertising Initiative Opt-out Page. http://optout.networkadvertising.org/#/. More information on how Plausible Analytics works can be found on this link.

We may use other third-party services such as Pixel and Analytics services by Facebook to help us target our ads more effectively. The collected data remains anonymous, meaning that we cannot see the personal data of any individual user. However, the collected data is saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook can connect the data with your Facebook account and use the data for their own advertising purposes, according to Facebook's Data Use Policy found under https://www.facebook.com/about/privacy. You may opt-out of the Facebook tracking option by visiting this link.

All payments on the Website are conducted through third party service provider Wise Europe SA. You hereby understand that by purchasing through our Website, your personal information is being processed and handled in accordance with Wise's privacy policy available here https://wise.com/gb/legal/global-privacy-policy-en.

10. Security

Security is a priority for us when it comes to your data. We are committed to protecting your personal information and have appropriate technical and organizational measures in place to make sure that happens. While we use Secure Sockets Layer and Secure File Transfer Protocol to keep your data safe while sent over the Internet, please be advised that even the best security measures cannot guarantee the full elimination of all risks. Transmission of personal data over the Internet is at your own risk. You should only enter, or instruct the entering of, personal information to the Services within a secure environment.

10. Retention

The length of time we keep your personal data depends on what it is and the basis we keep it on. Personal data we collect for the purpose of providing the Services, we will keep for as long as we have a business relationship with you and for a period of 5 years afterward. Personal data we collect for the purpose of complying with applicable laws and regulations we keep for a period of time prescribed with those applicable laws and regulations.

Following that period, we will delete or anonymize your personal data.

11. Your rights

It’s your personal data, and you have the following rights relating to the collection of your personal data:

To access your personal data and request a copy of your personal data.

To rectify inaccurate personal data.

To obtain the erasure of your personal data once we have no legal basis for collection and process.

In cases set forth by the applicable law to apply for the restriction of the processing, collecting, and use of personal data

To lodge a complaint with the supervisory authority

12. How to contact us

If you are curious about what personal data we collect and process about you or you want to exercise your rights, you can contact us by sending an email to hello@eVAT.com.

13. Amendment to the privacy policy

We may amend his Privacy Policy from time to time. When we amend our Privacy Policy, we will inform you in advance and let you know what has changed and from when the changes will apply.

For the Technical Support and Debugging purpose, eVAT has the right to impersonate any user within the eVAT software.

Last update on 28.02.2024